I am trying to watch local channels and the app keeps telling me that I cannot watch them because I am not at home even though I am sitting in my office about 6 feet from the Cox cable modem and my router. Also, is there any university nearby? Sorry for the inconvenience, but we will get this fixed for you. Suspecting there's something cached in the browser that is redirecting you to university login. Do you mind clearing browser cache and attempting again. Hi, University login appears right below the login for other customers. Competition is a good thing, something Cox hasn’t experienced in this area before. I see a lot of folks leaving Cox when Verizon FIOS becomes available in my neighborhood. They have no problem collecting my money every month…but seem slow to assist when they’re service doesn’t work. I have been on the COX forums and have seen others with the same issue…but no resolution or acknowledgement by Cox of a problem. I have uninstalled and reinstalled the app several times and it still asks for the same thing. She was going to start a trouble ticket and get back with me…that was over a month ago!!! Still nothing.
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Over a month ago, it all the sudden asked me to sign in using a “university” login… I have contacted COX Tech Support, and after someone “worked” with me via an online chat for over 3 hours, they gave up and said they had no idea what was wrong on how to fix it. I have used this app for the past several years with no issue. Wants a “University” Sign in! Will not work Cox Connect can also be used to do other things too like check your account balance, pay your bill, manage your home phone, listen to voicemail, and find both Cox Stores and our public Cable WiFi hotspots. We are planning to provide this feature in the near future!įor now, you can set DVR recordings from a separate app, the Cox Connect app (formerly known as "Cox Mobile Connect"). If Directv is capable to have all those features, there’s no reason Cox can’t make the effort to do the same. In regards to this, the Cox app just does not compare and as someone that is always on the go, the mobile app is a deal breaker for me.
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It also allows you to download all your recordings onto the app to watch when you’re not connected to WiFi. This is the main reason that I cannot wait to switch back to Directv because their app allows you to not only watch shows from the app but be able to search for your favorite shows and record them from the app itself. This app has definitely improved from a year ago but I am still left disappointed that you can’t access your recorded shows.
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